Intune Computer Services Ltd will only use your data where necessary to deliver, protect and improve the services, to keep you up to date about developments in Intune Computer Services Ltd products & services, and to fulfil any legal or regulatory obligations Intune Computer Services Ltd may have.
This policy may be updated from time to time.
About the data controller
The data controller for the purpose of this policy is Intune Computer Services Ltd, Zeal House, 8 DeerPark Road, London, SW19 3UU. Our company number is 4641218.
If you want to contact us about any of the points on this policy, or just generally about how we protect your privacy, please email us at privacy@intunecomputer.com
If you’re someone who doesn’t have a direct relationship with Intune Computer Services Ltd, but believethat a Intune Computer Services Ltd customer or partner has entered your personal data into IntuneComputer Services Ltd ‘s websites or services, you’ll need to contact that customer or partner regardingany questions you have about your personal data (including where you want to access, correct, amend, or request that your personal data be deleted). See “Information for End Users” below for more information.
Whose information Intune Computer Services Ltd collect
Intune Computer Services Ltd collect information from two types of individuals:
Customers are individuals and businesses who have signed up or requested to use one of Intune Computer Services Ltd services directly.
End users are individuals and businesses that interact with Intune Computer Services Ltd services but do not have a contractual relationship with Intune Computer Services Ltd. This could be, for example, Intune Computer Services Ltd customers’ employees.
You are not required to provide any data to Intune Computer Services Ltd. However, if you do not do so, you may not be able to make full use of Intune Computer Services Ltd services.
Purpose and lawful basis for processing your personal data
The personal data Intune Computer Services Ltd process depends on how you interact with Intune Computer Services Ltd and your relationship with Intune Computer Services Ltd (see above).
Customers
To provide you with services. Intune Computer Services Ltd need to use your personal data in order to perform Intune Computer Services Ltd obligations under contract to provide the services to you. Intune Computer Services Ltd will:
- Use your contact details and other information to confirm your identity. This could include details such as your name, address, telephone number, email address, passwords, and payment/financial information. For your security, Intune Computer Services Ltd do not store credit card or bank details on our own systems;
- Store personal data to enable you to access the services;
- Contact you for legitimate account-related purposes such as sending invoices, service announcements and other alerts such as low-credit warnings, voicemail notifications etc;
- Provide your information to other communication providers where necessary to provide services to you.
To comply with regulatory obligations. Where Intune Computer Services Ltd have a legal duty, Intune Computer Services Ltd may:
- Retain contact details (name, address, telephone number) to provide data to the BT EHA (Emergency Handling Authority) in the event of a call to 112, 999 or any other emergency services number;
- use personal data to provide number portability services; and as otherwise necessary to meet Intune Computer Services Ltd’s requirements within the General Conditions of Entitlement, The Communications Act 2003, and other relevant legislation.
To market relevant products to you. Intune Computer Services Ltd may use your personal data to send you marketing information that may be of interest to you. In this instance, Intune Computer Services Ltd will:
- Use your contact details including your name, address, phone number, and email address, to communicate with you;
- Use information about how you use Intune Computer Services Ltd services to tailor the communications Intune Computer Services Ltd send to you;
- Recommend other products or services that may be appropriate to you;
- To prevent fraud. Intune Computer Services Ltd will use personal data for the legitimate interest of detection and prevention of fraud. Intune Computer Services Ltd will:
o Retain any information submitted in an account application including your name, address, telephone number, email address, IP address etc, even where that application for an account is unsuccessful; - Where appropriate, disclose information identified as fraudulent to fraud prevention, law enforcement agencies, and other industry bodies.
- To recover debt. If you do not pay your invoices on time, Intune Computer Services Ltd may instruct solicitors or debt recovery agencies to recover what is owed. Intune Computer Services Ltd will provide them with your personal data necessary to affect this. This processing is for the legitimate interest of running Intune Computer Services Ltd business.
End Users
Where Intune Computer Services Ltd have a legitimate interest. Intune Computer Services Ltd will process personal data if there is legitimate interest to do so. Intune Computer Services Ltd will:
- Retain records of calls made by or to an End User using Intune Computer Services Ltd service, including telephone numbers, which may be considered personal data;
- Use End User information for the purposes of detection and prevention of fraud and to protect the network.
- Create aggregated and anonymised information for analysing the use made of Intune Computer Services Ltd services and networks to inform business decisions and strategy.
To comply with regulatory obligations. Where Intune Computer Services Ltd have a legal duty, Intune Computer Services Ltd may:
- Retain contact details (name, address, telephone number) to provide data to the BT EHA (Emergency Handling Authority) in the event of a call to 112, 999 or any other emergency services number;
- Use personal data to provide number portability services; and
- As otherwise necessary to meet Intune Computer Services Ltd requirements within the General
Conditions of Entitlement, The Communications Act 2003, and other relevant legislation.
Who Intune Computer Services Ltd share your personal data with
Data processors
Intune Computer Services Ltd use a number of different service providers (acting as “data processors”) to enable Intune Computer Services Ltd to operate the business and the services Intune Computer Services Ltd provide. For example, your personal data may be transferred to (and stored by) a third-party data processor in order for Intune Computer Services Ltd to:
- Provide customer services, such as support ticket tracking and in-app communication;
- Provide marketing services, such as a newsletter or other direct marketing;
- Process payments, such as credit cards and Direct Debits;
- Keep you informed regarding issues or planned maintenance affecting Intune Computer Services Ltd
services; - Identify and prevent crime and/or fraudulent transactions;
- Maintain off-site backups for the purpose of disaster recovery.
For security reasons (to reduce the risk of phishing attacks to customers) Intune Computer Services Ltd do not name all the service providers in this privacy policy. However, the types of personal data Intune Computer Services Ltd hold about you (and that may be transferred to Intune Computer Services Ltd data processors) are set out above.
Please contact Intune Computer Services Ltd at privacy@intunecomputer.com if you want further information on specific data processors or the types of personal data they process.
Other circumstances in which Intune Computer Services Ltd may share personal data with third parties
Intune Computer Services Ltd may also share your personal data with the following third parties in certain circumstances:
- Law enforcement or other authorities (such as tax authorities) if required by applicable law;
- Third parties to whom Intune Computer Services Ltd may choose to sell, transfer, or merge parts of Intune Computer Services Ltd’s organisation or Intune Computer Services Ltd assets. Alternatively, Intune Computer Services Ltd may seek to acquire other organisations or merge with them. If a change happens to Intune Computer Services Ltd business, then the new owners may use your personal data in the same way as set out in this privacy policy;
- With professional advisors such as lawyers, accountants or auditors in order for them to provide legal, accounting or auditing services to Intune Computer Services Ltd.
Intune Computer Services Ltd will not sell or rent your information to third parties and Intune Computer Services Ltd will never share your information with third parties for marketing purposes other than Intune Computer Services Ltd’s own marketing activity.
International transfers of personal data, and the measures in place to protect it
Many of Intune Computer Services Ltd’s data processors operate “cloud-based systems”, which means the information is held in information data centres in different locations. Some of the cloud-based systems Intune Computer Services Ltd use reserve the right to hold copies of your personal information outside the EEA.
Please contact us at privacy@intunecomputer.com if you want further information on the specific mechanisms used by the data processors when transferring your personal data.
Your personal data rights
The personal data Intune Computer Services Ltd hold about you is your data, so you have certain rightsover it. This section summarises your rights. You can exercise any or all these rights when you choose, and the easiest way is by dropping Intune Computer Services Ltd an email at privacy@intunecomputer.com
Where Intune Computer Services Ltd are processing your data based on your consent (e.g. for marketing purposes) you can withdraw that consent and Intune Computer Services Ltd must immediately stop processing your data. Please note that up to that point, Intune Computer Services Ltd are acting lawfully with your consent, withdrawal of consent cannot be backdated.
You have the right to request a copy of all personal data Intune Computer Services Ltd hold relating to you and Intune Computer Services Ltd must provide this within 30 days. You also have the right to require Intune Computer Services Ltd to correct any records that are wrong.
You have the right to require Intune Computer Services Ltd to erase personal data and Intune Computer Services Ltd must comply unless Intune Computer Services Ltd need it for one of the purposes described above. Intune Computer Services Ltd also retain the right to keep data that is needed to establish, exercise or defend a legal claim.
Where Intune Computer Services Ltd process your data based on a “legitimate interest” you still have the right to object to Intune Computer Services Ltd processing of that data. From that point, Intune Computer Services Ltd must stop processing your data until Intune Computer Services Ltd have determined whether your rights override Intune Computer Services Ltd interests.
Finally, you may have the right to have your personal data transferred to another organisation, and Intune Computer Services Ltd are obliged to provide it to you in a clear and reasonable format.
Your right to lodge a complaint with the Regulator
At all times, you have the right to report a concern or lodge a complaint with the Information Commissioner’s Office. Please refer to the ICO at https://ico.org.uk
Intune Computer Services Ltd hope to resolve your issue quickly and fairly, and can be contacted at privacy@intunecomputer.com
Updating information
If you believe that any information Intune Computer Services Ltd are holding on you is incorrect or incomplete, please email Intune Computer Services Ltd as soon as possible to privacy@intunecomputer.com. We will correct any information found to be incorrect.
Information for End Users
Where Intune Computer Services Ltd services are used by companies or organisations, the company or organisation (“the administrator”) is responsible for your use of the services and any questions with regard to your own data privacy should be addressed to that administrator, which will have its own data security and privacy policies. Intune Computer Services Ltd have no control over any decision by any such administrator to, for example, access your account, change the nature of your account access (including termination, suspension or restriction) and/or amend your information (such as your profile or e-mail address).
For the purposes of this section, an administrator may mean a company or organisation who provides you with your email address and owns the associated domain (such as an employer) who asserts control over your account or (in which case you will be advised) at some later date.
Data retention
The length of time Intune Computer Services Ltd keep your personal data depends on what it is and whether Intune Computer Services Ltd have an ongoing business need to retain it – for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements.
Intune Computer Services Ltd will retain your personal data for as long as Intune Computer Services Ltd have a relationship with you and for a period of time afterwards where Intune Computer Services Ltd have an ongoing business need to retain it, in accordance with Intune Computer Services Ltd data retention policies and practices.
Security
Intune Computer Services Ltd are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Intune Computer Services Ltd have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information Intune Computer Services Ltd collect online. Intune Computer Services Ltd will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
All of our methods meet the GDPR compliance requirement.
Our use of cookies and tracking
Essential cookies
Intune Computer Services Ltd use cookies to make interactions with the Intune Computer Services Ltd website easy and meaningful. Intune Computer Services Ltd may use cookies (and similar technologies, like HTML5 local storage) to keep you logged in, remember your preferences, and provide information for future development of our services.
A cookie is a small piece of text that the Intune Computer Services Ltd web server stores on your computer or mobile device, which your browser sends to Intune Computer Services Ltd web servers when you return to the site. Cookies do not necessarily identify you if you are merely visiting the Intune Computer Services Ltd website; however, a cookie may store a unique identifier during interactions with the site, for example using the ‘contact’ form. Some of the cookies Intune Computer Services Ltd set are essential for the operation of the website, or are used for performance or functionality. By using the Intune Computer Services Ltd website, you agree that cookies of this type can be placed on your computer or device. If you disable your browser or device’s ability to accept cookies, you may not be able to interact with all Intune Computer Services Ltd services.
Analytics
Intune Computer Services Ltd use a third-party analytic tracking service, but don’t use it to track you individually or collect personal information. Intune Computer Services Ltd use analytics to collect information about how the website performs and how users, in general, navigate through the website. This helps Intune Computer Services Ltd to compile statistical reports on activity; and improve content and website performance.
Analytics gathers certain simple, non-personally identifying information over time, such as your browser type, which site you were referred by, entry and exit pages, timestamp, and similar data about your use of the website. Intune Computer Services Ltd do not link this information to any of your personal information.
Other cookies
Certain pages on the Intune Computer Services Ltd site may set other third-party cookies. For example, embedded content, such as videos, from another site that sets a cookie. While Intune Computer Services Ltd try to minimise these third-party cookies, Intune Computer Services Ltd can’t always control what cookies this third-party content sets.
How to contact us
If you have any questions, concerns or just want some more information about Intune Computer Services Ltd privacy management, send an email to privacy@intunecomputer.com